Terms of Service

TERMS & CONDITIONS

  • Same day deliveries may be possible if placed before 10am and by request only (subject to stock availability). This will incur a late fee of $10.00 + GST on top of regular freight prices.
  • Available for Melbourne Metropolitan deliveries only. Deliveries placed after 3pm for next day delivery will also be subject to our late fee of $10.00 + GST.
  • Deliveries can only be made to Regional towns with street addresses, not remote properties.
  • Fruit For You and Flower Too trading hours are Monday to Friday 9:00am-5:00pm AEDT – deliveries are not possible on weekends or public holidays.
  • Specific delivery times cannot be guaranteed.
  • A multiple item is more than one item delivered to the same person at the same address at the same time.
  • All prices include GST.
  • All imagery is for illustrative purpose only. Fruit For You and Flower Too reserves the right to substitute a product with another item of similar design, colour, quality and price in situations were attributing factors such as availability or seasonal variations prevent exact duplication of images shown.
  • It is the responsibility of the client to ensure all delivery information is correct.
  • Whilst all endeavours are made to deliver by the date requested, Fruit For You and Flower Too takes no responsibility for goods that are delayed due to unforeseen circumstances. Due to courier routes, daily demand and traffic specific delivery times can only be our best estimate. Late delivery does not constitute a failure on behalf of Fruit For You and Flower Too and does not entitle cancellation of an order. While all care is takenFruit For You and Flower Too takes no responsibility for goods that are lost, damaged or stolen after delivery has taken place.
  • Fruit For You and Flower Too takes no responsibility for the condition of goods that are on forwarded after the original delivery has been completed. Please note that due to the fragile and perishable nature of the product, goods are designed to be consumed within 48hrs of receipt. Goods on-forwarded after this period are at the receivers own risk and Fruit For You and Flower Too takes no responsibility for any deterioration that may occur due to poor handling, lack of refrigeration or goods that have reached their natural shelf life.
  • It is the responsibility of the client to ensure all proper food handling regulations are met when on-forwarding goods to the general public.
  • Non delivery due to inaccurate information or unforeseen circumstances will be charged as per the agreed prices.
  • Goods requiring re-direction to an alternative addresses will incur an additional deliver charge. Futile delivery due to an inability to gain access to the premises resulting in a new delivery will incur an additional delivery fee.

REFUND

  1. We will only refund back to the credit card originally used for the purchase. The card is not stored in our system, though is stored at the payment gateway. (DO not send your credit card details via email!)
  2. Postage and handling costs will not be refunded.
  3. Refunds will not be processed until it is agreed that there was a problem with the item.

For both Refunds and exchanges please include a note outlining:

  1. Reason for refund or exchange request.
  2. Details of the original order: date, items included, etc.

The refund will generate an automatic confirmation e-mail to the address provided.

DELIVERY

  1. We provide daily courier delivery to all Melbourne suburbs!Delivery costs are calculated at check out, depending on your location and delivery destination.
  2. Our hours are Monday to Friday 9:00am-5:00pm AEDT – sorry, we do not offer weekend deliveries.
  3. Deliveries are made twice a day at 11am and 2.30pm – any deliveries outside of these times will incur an express delivery fee – please make sure you speak to us to arrange any extraordinary requirements, outside of these hours, prior to dispatch.

PLEASE NOTE: Hampers and floral arrangements are dispatched as shown on images, however due to availability, some items may need to be replaced with similar products of equal value.

PRIVACY POLICY

Collection and Use of Information

Fruit For You And Flowers Too collects personal data such as full name of customer and recipient, email address, billing address, contact phone numbers and credit card number for the purpose of providing a specific product or service. All information is kept strictly confidential.

Fruit For You And Flowers Too maintains your details so that we can offer you extra services such as account keeping and order tracking as well as to inform you of additional products and services. All marketing material sent to you will include an option to request removal from mailing or contact lists.

 

Disclosure of Information

Fruit For You And Flowers Too will not disclose any personal information such as your name, address, email address and telephone number to any person outside of the company.  Furthermore, under no circumstances willFruit For You And Flowers Too sell or receive payments or services for disclosing personal information to any partner or external company.

Fruit For You And Flowers Too is a secure site. This ensures that all information you send to us via the internet will be encrypted to protect your security. However, if you are uncomfortable purchasing online please call our toll free number 1300 669 421.